When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing can take up to 5 business days to ship out. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
*Please note: we ship via USPS which means normally your package will be delivered in a few days once it has been picked up from DLL headquarters. Once the package is in transit it is out of our hands, literally. This means it is up to USPS to get it to you. There have been more and more delays with the post, so we want to thank you for your patience!
Where does Dear Lash + Love ship?
Dear Lash + Love currently ships to the 50 states, Puerto Rico, Canada, the UK, the Republic of Ireland, Sweden, Denmark and France. You may experience longer delivery times when shipping internationally and remote areas up north in Canada.
We are working on bringing Dear, Lash + Love everywhere around the world. Tag us @dearlashlove to let us know where you live!
Tell me about shipping to the U.S.
We offer two shipping speeds, because sometimes you can wait and sometimes you can’t.
- Standard (5-7 business days, base rate): $7
- RUSH THIS ORDER email email@example.com for more information.
Please allow 1 to 2 business days for us to receive and process your order. Please note, we only offer Rush Shipping to the US
How long will it take to ship internationally?
You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via firstname.lastname@example.org We can give you the inside info.
How can I edit my shipping address?
You can log into your account here:
(Your account login is the email you used to sign up and a unique password your created) If it is saying invalid or no account, this means you did not actually create one when you signed up! Not to worry, simply use the email address you purchased your order with and create a unique password.
Once you are logged in you will go to “actions” (from a phone you will need to scroll to see the whole screen) under actions go to edit and you can change all information there.
What happens if I don't receive my order?
This could be for many reasons such as an incorrect address, change of address, unable to forward etc. If for any reason your package is returned to us at Dear Lash + Love, we will hold on to your package for 30 days. After the 30 days your order will be added back into our inventory to be resold. Please email us if you have any questions!