1. What materials are your t-shirts made from?
Our t-shirts are crafted from a premium 100% cotton, ensuring a soft, breathable feel with lasting durability. Accessories are made from high-quality materials specific to each product, including sturdy canvas, BPA-free glass, and eco-friendly fabrics.
2. How do I care for my t-shirt or accessory?
To keep your t-shirt looking its best:
- Wash: Machine wash cold with like colors.
- Dry: Tumble dry low or hang to dry to prevent shrinkage.
- Iron: Iron on low heat if needed, avoiding direct contact with the design.
For accessories, follow care instructions specific to the material, usually found on the product tag or description.
3. What sizes do your t-shirts come in?
Our t-shirts are available in a range of sizes from XS to 3XL. Please refer to our size chart on the product page to find your perfect fit.
4. How do I choose the right size?
We recommend measuring your chest and comparing it to our size chart available on each t-shirt product page. For a true-to-size fit to wear with jeans, order your normal size. For an oversize fit to wear with looser pants or leggings, order one size up from your normal size.
6. How long will it take to receive my order?
Order processing typically takes 1-2 business days. Shipping times vary based on your location and the shipping method selected:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
You’ll receive a tracking number once your order has shipped.
7. What is your return policy?
We offer a 30-day return policy for most products. Items must be unworn, unwashed, and in their original packaging. To initiate a return, please contact our customer service team for instructions. Note that personalized or custom items are non-returnable.
8. How do I exchange an item?
If you need to exchange an item for a different size or color, please contact our customer service team. We’ll guide you through the exchange process and ensure you get the right product.
9. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them directly from our website and they make the perfect gift for friends and family.
10. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your shipment on our shipping carrier’s website.
11. Can I modify or cancel my order after it’s been placed?
Orders can only be modified or canceled within a short window after they are placed. If you need to make changes, please contact us as soon as possible, and we’ll do our best to accommodate your request.
12. How can I contact customer service?
You can reach our customer service team via:
- Email: sales@dearlashlove.com
- Instagram: @shopdearlashlove
We’re here to help with any questions or concerns you may have!
