FAQs

I can't find my account? 
On the login page you will be directed to sign in or sign up. More than likely you cannot find your account because you haven't made one (yes, even if you have a lash subscription). Create an account with the email you previously used to place your orders. From there you will be able to manage your account.

Orders can take up to 1-2 business days to ship out, but we always do our best to ship them out as soon as possible. If you want your order rushed, please select the rushed shipping option during checkout. 

Wheres my package?
Once your package leaves Dear, Lash + Love Headquarters, it is up to USPS to deliver the items to you. If your item is missing or says delivered when it hasn't been delivered, please contact the post office.

Exchanges can be made within 7 days, you are responsible for shipping your item back to us. Please email sales@dearlashlove.com with your name, order number, shipping address and desired item, so we can make sure it is in stock. Looking for information about returns and exchanges? Look here.

Sizing may vary based on style and fit of apparel. Please read the product description and recommendations before placing your order to ensure you choose the correct size. When in doubt, ORDER UP! 

Do you offer wholesale? 
Yes, we do! Please email sales@dearlashlove.com for more information.

Find answers to frequently asked questions and other information about subscriptions here.